eMahallat - Yemen Online Marketplace

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SHIPPING POLICY

Thank you for visiting and shopping from eMahallat.com. The following are the terms and conditions that constitute our shipping policy.

 

 

Estimated Delivery Time

  • We aim to process all requests within the capital city of Sana'a within 1-2 working days, from Saturday to Thursday from 9 am - 8 pm.

  • We have an express delivery service to receive your order within one to two hours inside the capital city of Sana'a.

  • Delivery in the governorates of Yemen usually takes 3-5 days once your order has been processed. Delivery will not be made on Fridays or public holidays.

 

 

Shipping and Delivery Methods and their Estimated Cost

Internal Delivery

The internal Delivery is intended for shipping and delivery inside the capital city of Yemen Sana’a to any buyer in the same city. There are three shipping methods available for this type:

 

Shipping Method

Description

Estimated Delivery Time

Estimated Cost

eMahallat (Tawseel)

The delivery is done by eMahallat, and will cover all locations in capital city of Sana’a.

12-24 hours

The weight of the order + the price of the distance to the area where the delivery address of the person is located.

eMahallat (Tawseel Express)

The delivery will cover all locations in capital city of Sana’a in which the order will be processed and shipped directly after it has placed.

1-2 hours

The weight of the order + the price of the distance to the area where the delivery address of the person is located.

Seller Delivery

It means that packing and delivering the order would be done by the seller himself.

Depends on seller estimations

Depends on seller estimations.

 

  • Please note that Cash of Delivery ("COD") payment method can be used for orders shipped within Sana'a capital city only.

  • Delay in delivery can occur sometimes.

  • We will contact you to confirm the time and place of delivery. Make sure to answer the call.

 

Shipping to provinces

Shipping from the capital city Sana’a to the governorates and cities of the Republic of Yemen and is a shipping service provided by the eMahallat for its customers outside Sana’a, in which we are responsible for receiving and shipping the orders to the clients located outside the Sana’a through our internal freight partener companies. Currently, the following cities and governorates will be targeted:

Aden

IBB

Taiz

Dhale

Marib

Hodeidah

Mukalla

Lahej

Sioun

Dhamar

 

Shipping Method

Description

Estimated Delivery Time

Estimated Cost

Yemeni and international mass transport (Yemitco)

Cover almost more than 85% of Yemen cities and governorates.

3-5 Days

Yemitco depends the distension and weight as the base for shipment cost. The total cost = Yemitco + eMahallat shipping rate. 

Raha Transport Co., Ltd

The delivery Areas where Raha is shipping to: - (Aden, Taiz, Mukalla, Sioun, Hodeidah, Marib, Dhamar, Dhale, Lahej and Shabwa).

3-5 Days

Raha depends the weight as the base for shipment cost. The total cost = Raha cost + eMahallat shipping rate.

Magtari for medium and light transport

Areas where Magtari is shipping to: - (Aden, Taiz, Mukalla, Sioun, Hodeidah, Marib, Dhamar, Dhale and Lahej).

3-5 Days

There is no fixed shipping pricing for the Magtari office, and the price can be estimated according to the size of cartons and packages.

Al-Jawal for medium and light transport

Areas where Al-Jawal is shipping to: - (Aden, Taiz, Mukalla, Sioun, Hodeidah, Marib, Dhamar, Dhale and Lahej).

3-5 Days

There is no fixed shipping pricing for the Al-Jawal office, and the price can be estimated according to the size of cartons and packages.

 

 

Shipment confirmation & Order tracking

You will receive a confirmation email once your order has been shipped containing your order shipment status details, and you can track your order shipment using order ID.

 

 

 

Damages

If you didn't receive your order, or it have been damaged during shipping, please contact us immediately, so that we can resolve the issue.

* Please read the Return and Refund Policy.

 

 

 

Out of Stock

All orders must be available. We do our best to accurately track the stock. However, sometimes the product stock ends during order placing. If the product you ordered is not available, we will contact you to ask if you would like to:

1. Replace with an alternative product of the same cost and type.

2. Full refund of the cost of the product.

 

 

 

International Shipping

We are currently working on providing shipping out of Yemen.

 

 

 

Return and Refund

Our Return and Refund Policy provide detailed information about options and procedures for returning and exchanging your order.