FREQUENTLY ASKED QUESTIONS (FAQS)

What is www.emahallat.com?

It’s a marketplace that holds all Yemeni stores in one place and the HD is located in Sana’a and authorized by Yemeni Government.

How can I buy from a store?

You need first to register in www.emahallat.com and provide accurate and correct information to be able to buy what you need and choose the convenient shipping and payment method.

How can I pay for the item?

We offer multiple methods to pay through money transfer services, PayPal, E-Wallet and Cash on Delivery (COD).

How long it takes to receive the item I bought?

eMahallat offers shipping service and you will receive your purchased item within 24 hrs. if your address is located Sana’a, Outside Sana’a will take approximately 2-4 days, you can also choose seller’s shipping service.

If I paid for a wrong item, can I cancel it?

You can cancel your order only when it’s in “Item Availability” status , which means that your item is not yet packaged and ready to ship. You can check your order status by clicking on “Order Track”.

Do you ship outside Sana’a?

Yes, we do. For more information, please click “Shipping details”

Can I use my account immediately after I sign up?

Once your email account and your phone number are verified, then you can use your account.

Is there a mobile app?

Yes, you can download the from Apple Store for iOS or Google Play for Android.

Do you provide insurance?

Please refer to the Buyer Protection Policy.

Can a buyer become a seller?

Yes, he can. But he must fulfill emahallat.com standards and policy.